Our Roofing Terms of Service

Built on trust, quality and protection.

Terms of Service

Effective Date: 5/21/2026
Company: The Better Roofing Company (“Company,” “we,” “us,” “our”)
Contact: 519 Leisure Street, Livermore CA 94550 | customerservice@betterroofingco.com | 925-370-1158

1. Acceptance of Terms

By accessing our website, submitting a form, booking an appointment, or
communicating with us (including by phone or text), you agree to these Terms.

2. Services

We provide roofing inspections, estimates, repairs, replacements. Any estimates,
timelines, and availability are subject to change.

3. User Responsibilities

You agree to provide accurate contact information and to use our website and
communications channels lawfully. You may not misuse our systems, send harmful
content, or attempt unauthorized access.

4. Calls, Recording, and Electronic Communications (optional but common)

  • You consent to receive communications from us electronically (email, phone,
    SMS/MMS), consistent with your preferences and applicable law.
  • Calls may be recorded for quality assurance and training where permitted by law.

Mobile Messaging Terms of Service (SMS/MMS)

This section is included to meet mobile program requirements (A2P/industry
expectations): brand/program name, support contact, opt-out instructions in bold,
recurring message disclosure, and a description of the program.

1. Program/Brand Name

The Better Roofing Company Mobile Messaging Program

2. Program Description

By opting in, you agree to receive SMS/MMS messages from The Better Roofing
Company about:

  • Appointment reminders and scheduling updates
  • Estimates, job/project communications, and service notifications
  • Customer support
  • (If separately opted in) promotional or marketing offers

3. Message Frequency

Message frequency varies based on your interactions with us (e.g., appointment
confirmations, project updates). If you are opted into marketing, you may receive up to
10 messages per month.

4. Costs

Message and data rates may apply.

5. Opt-Out (must be clear; best practice is bold)

Reply STOP to cancel at any time.

6. Help / Customer Support

Reply HELP for help, or contact us at customerservice@betterroofingco.com or 925-
370-1158.

7. Carriers and Delivery

Carriers are not liable for delayed or undelivered messages.

8. Eligibility

Carriers are not liable for delayed or undelivered messages.

9. Privacy

Your use of the mobile messaging program is also governed by our Privacy Policy:
Read Our Privacy Policy
We do not share mobile information for marketing/promotional purposes.

10. Limitation of Liability (basic)

To the maximum extent permitted by law, we are not liable for indirect, incidental,
special, or consequential damages arising out of your use of our services or
communications.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our website/services
indicates acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of California. Any disputes will be handled in
Alameda County, California unless otherwise required by law.